The platform records calls and customer interactions across platforms as diverse as SMS, chat, WhatsApp, email and Twitter. When assessing RingCentral’s contact center solutions, we were impressed by the platform’s stability, even when combining data from numerous platforms. RingCentral Editor’s Score: 90/100 Pricing Its dependability and broad compatibility make RingCentral our top contact center software choice for companies that prioritize reliability. Its cloud design and open ecosystem ensure extensive - and dependable - compatibility with third-party apps and utilities, including dedicated solutions for Microsoft Teams users. Because RingCentral is a dedicated cloud-hosted platform, its services are less glitchy than legacy competitors or platforms that migrated online.
